Why You'll Love This Job!

Do you have management experience and are a natural–born leader with a friendly demeanor? Are you able to guide a team toward success? Are you at your best within a fast-paced environment where you can use your skills to foster a world-class guest experience? If you are great at time management and have excellent organizational skills, you may be perfect to fill Hat Creek Burger Company's Assistant General Manager position!

Under the General Manager's supervision, you would be responsible for maintaining high standards in food quality, managing the restaurant operation, fostering an atmosphere of friendliness and exceptional customer service. In addition, you would run shifts, order product, assist with hiring, assist with scheduling, lead training, and develop employees. Hat Creek has a strong culture which you would be expected to uphold and champion as a leader of culture. 

For a highly rewarding job with a family-centered business that has provided the backdrop for good food, good friends, and good fun in the Texas area since 2008, apply for Hat Creek's Assistant General Manager position today!

Responsibilities

• Assigned to BOH or FOH duties and are tasked with excellent execution of the position to which they are assigned.
• Ensuring that all food safety procedures and sanitization practices are being upheld.
• Responsible for completing operational checklists.
• Assist with inventory counting and ordering.
• Assist with training and evaluation of all positions.
• Confers with GM on disciplinary action.
• Equipment upkeep and maintenance.
• Assists with vendor & technology issues.
• Maintains cleanliness and organization of entire store property, including dry storage, walk-in, play yard, and dumpster area etc.
• Will supervise shift (operations).
• Lead Trainer and assist with staff development.

Skills & Qualifications

• Collaboration skills.
• Problem Solving.
• Effective communicator.
• Flexibility.
• Stress Management/Composure.
• Time Management.
• Detail oriented.
• Coaching/Mentoring skills.

Perks

• Medical, Dental, Vision, and Life Insurance
• Meal Discounts
• Referral Bonus opportunities
• Career Growth

Company Introduction

Hat Creek Burger Company was founded in Austin, Texas in 2008 as a humble food truck serving up delicious burgers, fries, and shakes.
In a city famous for food trucks, Hat Creek managed to stick around through an unwavering commitment to doing the right thing. From high quality ingredients like all-natural beef and freshly baked buns to our philosophy of service, Hat Creek became known for our simple, delicious burgers served with a side of connection. From there, the menu and our footprint got bigger but our offering has stayed the same.

Why You'll Love This Job!

Do you have management experience and are a natural–born leader with a friendly demeanor? Are you able to guide a team toward success? Are you at your best within a fast-paced environment where you can use your skills to foster a world-class guest experience? If you are great at time management and have excellent organizational skills, you may be perfect to fill Hat Creek Burger Company's Assistant General Manager position!

Under the General Manager's supervision, you would be responsible for maintaining high standards in food quality, managing the restaurant operation, fostering an atmosphere of friendliness and exceptional customer service. In addition, you would run shifts, order product, assist with hiring, assist with scheduling, lead training, and develop employees. Hat Creek has a strong culture which you would be expected to uphold and champion as a leader of culture. 

For a highly rewarding job with a family-centered business that has provided the backdrop for good food, good friends, and good fun in the Texas area since 2008, apply for Hat Creek's Assistant General Manager position today!

Responsibilities

• Assigned to BOH or FOH duties and are tasked with excellent execution of the position to which they are assigned.
• Ensuring that all food safety procedures and sanitization practices are being upheld.
• Responsible for completing operational checklists.
• Assist with inventory counting and ordering.
• Assist with training and evaluation of all positions.
• Confers with GM on disciplinary action.
• Equipment upkeep and maintenance.
• Assists with vendor & technology issues.
• Maintains cleanliness and organization of entire store property, including dry storage, walk-in, play yard, and dumpster area etc.
• Will supervise shift (operations).
• Lead Trainer and assist with staff development.

Skills & Qualifications

• Collaboration skills.
• Problem Solving.
• Effective communicator.
• Flexibility.
• Stress Management/Composure.
• Time Management.
• Detail oriented.
• Coaching/Mentoring skills.

Perks

• Medical, Dental, Vision, and Life Insurance
• Meal Discounts
• Referral Bonus opportunities
• Career Growth

Company Introduction

Hat Creek Burger Company was founded in Austin, Texas in 2008 as a humble food truck serving up delicious burgers, fries, and shakes.
In a city famous for food trucks, Hat Creek managed to stick around through an unwavering commitment to doing the right thing. From high quality ingredients like all-natural beef and freshly baked buns to our philosophy of service, Hat Creek became known for our simple, delicious burgers served with a side of connection. From there, the menu and our footprint got bigger but our offering has stayed the same.

Why You'll Love This Job

The General Manager is he/she is primarily responsible for restaurant operations. The General Manager should be the hardest working person in the building. The General Manager needs to be able to handle the operations during shifts, develop strong working relationships with staff and customers, ensure excellent food quality, and cultivate an atmosphere of friendliness and fellowship in the store, and be a culture ambassador.

Other duties may include managerial tasks such as personnel development, conducting shift meetings, completing daily check-ins, training, interviewing, inventory, invoicing, some employee discipline, and scheduling.

Responsibilities

• Ensure that Hat Creek SOPs are always being followed
• Help drive better food cost through minimizing waste and good labor numbers when running a GM shift
• Ensure that food quality, order accuracy, and speed of service are being maintained
• Understanding the staff that is scheduled to work during their shift and ensuring the correct play is being run
• Ensure that the restaurant is clean and organized according to Hat Creek standards
• Enforce all Hat Creek policies and procedures
• Ensure that equipment and facility are being maintained properly and that all safety procedures are being followed
• Responsible for ensuring that checklist duties are properly delegated, tasks are being completed, and checklists are turned in on time
• Ensure that prep sheets are being utilized by staff
• Responsible for ensuring inventory is on hand for their shift
• Provide great Hat Creek customer service
• Champion culture always! 
• Coach employees always

Company Introduction

Hat Creek Burger Company was founded in Austin, Texas in 2008 as a humble food truck serving up delicious burgers, fries, and shakes.
In a city famous for food trucks, Hat Creek managed to stick around through an unwavering commitment to doing the right thing. From high quality ingredients like all-natural beef and freshly baked buns to our philosophy of service, Hat Creek became known for our simple, delicious burgers served with a side of connection. From there, the menu and our footprint got bigger but our offering has stayed the same.

Summary

As the Front of House Manager, you will lead and oversee daily operations to ensure an exceptional dining experience for our guests. Reporting to the General Manager, you will utilize your strong leadership and communication skills to train and manage staff effectively. Your expertise in hospitality and food service management will be essential in maintaining high standards of service and organization. With a focus on team management and guest satisfaction, you will play a pivotal role in creating a welcoming atmosphere while driving operational excellence in our establishment.

Responsibilities

• Oversee daily operations of the front of house, ensuring exceptional guest experiences.
• Train and manage staff, fostering a positive and efficient work environment.
• Supervise food service management, including inventory control and cash handling.
• Coordinate with kitchen management to ensure timely food preparation and service.
• Maintain high standards of hospitality and communication with guests and team members.
• Implement organizational strategies to enhance service quality and operational efficiency.
• What skills do you need to be a front of house manager?

Communication and interpersonal skills: You need to be able to communicate effectively with staff and customers alike. This includes having excellent verbal, non-verbal and written communication skills, as well as being able to listen attentively.

Leadership and management skills: You need strong leadership skills to motivate teams to achieve desired results. To do this, you’ll need exceptional problem-solving and decision-making skills.

Organizational skills: From managing stock levels to scheduling staff, there are many plates to juggle. To do this efficiently, you must be able to plan, prioritize and delegate.

Problem-solving and decision-making skills: No matter how well you plan, unexpected problems may arise. You must have the ability to think quickly and make decisions in order to resolve any issues efficiently.

Knowledge of the hospitality industry: Understanding the hospitality industry and its policies, regulations, and standards is paramount. This includes having an awareness of health and safety regulations as well as customer service best practices.

Strong interpersonal skills: This is essential for providing excellent customer service and creating an inviting atmosphere. It’s also important to be able to build positive relationships with staff, suppliers, and other relevant stakeholders to ensure smooth operations.

Effectively handle customer issues: Whether it’s a difficult customer, an issue with a product, or something else, it’s important to handle customer issues professionally and calmly. This can help to prevent further issues from arising and maintain the reputation of the organization.

Proactive problem solving:Front of house managers should be able to anticipate potential issues before they arise, and take steps to prevent them.

Adaptable to changing work environments: No two days are the same when working in a front of house team, so you must be able to adapt quickly and effectively to changing work environments. This includes being flexible with hours, able to work long shifts, and able to handle high-pressure situations.

Self-motivation: You should have the drive and enthusiasm to provide excellent customer service, whilst ensuring that all tasks are completed efficiently.

Positive attitude: There will be times when things don’t go according to plan, but it’s important to stay upbeat and deal with any issues in a pleasant way. Not only does this help ensure that staff morale remains high, but it can also help to maintain a positive environment for customers.

Company Introduction

Hat Creek Burger Company was founded in Austin, Texas in 2008 as a humble food truck serving up delicious burgers, fries, and shakes.
In a city famous for food trucks, Hat Creek managed to stick around through an unwavering commitment to doing the right thing. From high quality ingredients like all-natural beef and freshly baked buns to our philosophy of service, Hat Creek became known for our simple, delicious burgers served with a side of connection. From there, the menu and our footprint got bigger but our offering has stayed the same.

Summary

As the Front of House Manager, you will lead and oversee daily operations to ensure an exceptional dining experience for our guests. Reporting to the General Manager, you will utilize your strong leadership and communication skills to train and manage staff effectively. Your expertise in hospitality and food service management will be essential in maintaining high standards of service and organization. With a focus on team management and guest satisfaction, you will play a pivotal role in creating a welcoming atmosphere while driving operational excellence in our establishment.

Responsibilities

• Oversee daily operations of the front of house, ensuring exceptional guest experiences.
• Train and manage staff, fostering a positive and efficient work environment.
• Supervise food service management, including inventory control and cash handling.
• Coordinate with kitchen management to ensure timely food preparation and service.
• Maintain high standards of hospitality and communication with guests and team members.
• Implement organizational strategies to enhance service quality and operational efficiency.
• What skills do you need to be a front of house manager?

Communication and interpersonal skills: You need to be able to communicate effectively with staff and customers alike. This includes having excellent verbal, non-verbal and written communication skills, as well as being able to listen attentively.

Leadership and management skills: You need strong leadership skills to motivate teams to achieve desired results. To do this, you’ll need exceptional problem-solving and decision-making skills.

Organizational skills: From managing stock levels to scheduling staff, there are many plates to juggle. To do this efficiently, you must be able to plan, prioritize and delegate.

Problem-solving and decision-making skills: No matter how well you plan, unexpected problems may arise. You must have the ability to think quickly and make decisions in order to resolve any issues efficiently.

Knowledge of the hospitality industry: Understanding the hospitality industry and its policies, regulations, and standards is paramount. This includes having an awareness of health and safety regulations as well as customer service best practices.

Strong interpersonal skills: This is essential for providing excellent customer service and creating an inviting atmosphere. It’s also important to be able to build positive relationships with staff, suppliers, and other relevant stakeholders to ensure smooth operations.

Effectively handle customer issues: Whether it’s a difficult customer, an issue with a product, or something else, it’s important to handle customer issues professionally and calmly. This can help to prevent further issues from arising and maintain the reputation of the organization.

Proactive problem solving:Front of house managers should be able to anticipate potential issues before they arise, and take steps to prevent them.

Adaptable to changing work environments: No two days are the same when working in a front of house team, so you must be able to adapt quickly and effectively to changing work environments. This includes being flexible with hours, able to work long shifts, and able to handle high-pressure situations.

Self-motivation: You should have the drive and enthusiasm to provide excellent customer service, whilst ensuring that all tasks are completed efficiently.

Positive attitude: There will be times when things don’t go according to plan, but it’s important to stay upbeat and deal with any issues in a pleasant way. Not only does this help ensure that staff morale remains high, but it can also help to maintain a positive environment for customers.

Company Introduction

Hat Creek Burger Company was founded in Austin, Texas in 2008 as a humble food truck serving up delicious burgers, fries, and shakes.
In a city famous for food trucks, Hat Creek managed to stick around through an unwavering commitment to doing the right thing. From high quality ingredients like all-natural beef and freshly baked buns to our philosophy of service, Hat Creek became known for our simple, delicious burgers served with a side of connection. From there, the menu and our footprint got bigger but our offering has stayed the same.